CTI Manager is required in a cluster for applications that use TAPI or JTAPI Computer Telephony Integration (CTI). The CTI Manager acts as a broker between the CTI application and the Cisco CallManager Service. It provides authentication of the application and enables control or monitoring of authorized devices. The CTI application communicates with a primary CTI Manager and, in the event of a failure, will switch to a backup CTI Manager. The CTI Manager should be enabled only on call processing subscribers, thus allowing for a maximum of eight CTI Managers in a cluster. Cisco recommends that you load-balance CTI applications across the various CTI Managers in the cluster to provide maximum resilience, performance, and redundancy.
ref. cisco.com
|
